Landlord estimate or meter — water charge Finland
When a water charge is billed to a tenant in Finland, the calculation can be based on individual apartment meter readings or on a landlord's estimate. As a tenant, it is useful to understand when an estimate is permitted, how meter accuracy affects payments and what information the landlord must provide. This article explains clearly the role of the lease agreement, how to collect evidence, how to request a transparent calculation and which authorities or courts you can turn to if necessary. The content is for tenants who want to ensure a fair water bill, prepare for discussions with the landlord and seek remedy if the basis is incorrect.
How is the water charge determined?
A water charge can be determined by meter readings or, if there is no individual meter, by distribution methods or landlord estimates. In Finland the lease agreement and applicable legislation set what method may be used and what transparency the landlord must provide.[1]
When is an estimate allowed?
An estimate may be allowed for example when there is no separate meter or the meter is faulty. However, an estimate does not relieve the landlord from the obligation to present reasons and calculation principles. The tenant has the right to receive explanations and request meter verification or correction if readings appear incorrect.
How to act if you find discrepancies
- Request a written breakdown and itemization of costs from the landlord.
- Verify meter readings yourself and take photos and notes (photo).
- Contact the landlord, present evidence and a clear request for correction.
- If no agreement is reached, explore complaint options such as the Consumer Disputes Board or the general courts.
Frequently Asked Questions
- Can a landlord estimate the water charge without a meter?
- Yes, but the estimate must be justified and reasonable in relation to the distribution methods and other housing company practices.[1]
- How do I request a bill review?
- Request a written breakdown and provide your meter readings and photos. A written request helps verification and is often required for further action.
- Where can I complain if the dispute is not resolved?
- You can use the Consumer Disputes Board or bring the matter to the general courts, depending on the case and whether it is a consumer protection matter.[2][3]
How-To
- Check your lease and the water clause and note the contractual basis.
- Record meter readings, take photos and collect evidence (photo).
- Request a written calculation from the landlord within a reasonable deadline (deadline).
- If unresolved, file a complaint with the Consumer Disputes Board or seek legal assistance.
Key takeaways
- Always ask for a written itemization of the water bill.
- Documentation improves chances in dispute resolution.
- An official complaint may be the next step if agreement cannot be reached.
Help and support
- [1] Finlex: Act on Residential Leases (481/1995)
- [2] KKV: Consumer Disputes Board and guidance
- [3] Oikeus.fi: Courts and legal services
