Tenant responsibility for broken windows in Finland
As a tenant, a broken window raises questions about responsibility, repairs and costs in Finland. This article explains when the tenant pays and when the landlord is responsible for the repair, how to document the damage and what to do if there is a disagreement. We explain in plain language what your lease and the Act on Residential Leases can require, how to file a complaint in practice and when you may need negotiation or court action.[1] The text includes step-by-step instructions, frequently asked questions and official links so you can proceed confidently and protect your rights as a tenant in Finland.
What to do first when a window breaks
Act quickly: ensure safety and prevent further damage. Take photos and make a written report to the landlord or maintenance company as soon as possible.
- Notify the landlord in writing and request a written response.
- Take clear photos and note the time and circumstances of the damage.
- Keep receipts and any repair invoices as proof of costs.
- Avoid repairing yourself without the landlord's permission unless it is an emergency.
Who is responsible for repairs?
Generally, the landlord is responsible for maintenance and major repairs, while the tenant is responsible for damage caused by themselves or their guests through negligence. Assessment depends on whether the damage was caused by normal wear and tear, tenant negligence, or an external event. If the damage stems from building maintenance or poor condition, the landlord usually pays. If the breakage results from tenant negligence, costs can be charged to the tenant.
How the repair process proceeds in practice
Schedule repairs according to agreements and make sure you get written confirmation of who pays and how the invoice will be handled. If the landlord does not respond within a reasonable time, make a written complaint and, if necessary, proceed to dispute resolution.[2]
Compensation claims and rent reduction
If a window breaks and the apartment becomes uninhabitable or causes a significant disturbance, you can propose a rent reduction or withholding repair costs from rent, but such actions must be justified in writing and follow legal procedures. For example, compensation claims should be submitted in writing with supporting documents such as photos and repair estimates.
FAQ
- What if the landlord refuses to repair?
- Notify them in writing, request a repair schedule and, if necessary, seek resolution through negotiation or the courts.
- Can I repair the window myself and deduct the cost from rent?
- Avoid doing repairs yourself without permission; make a compensation claim in writing and keep receipts.
- Who pays if the damage is caused by poor maintenance?
- In such cases the landlord usually pays because maintenance responsibility lies with them.
How-To
- Contact the landlord immediately in writing and describe the situation in detail.
- Collect evidence: photos, videos, receipts and messages.
- Agree on repairs in writing and ask for a cost estimate in advance.
- If you cannot reach an agreement, consider taking the matter to the Consumer Disputes Board or the district court.
Key takeaways
- The landlord is generally responsible for maintenance.
- Document damage carefully immediately after it occurs.
Help and Support
- [1] Finlex: Act on Residential Leases (481/1995)
- [2] Oikeus.fi: Court and dispute guidance
- [3] KKV: Consumer advice
