Water charges for tenants in Finland: meter or estimate
As a tenant in Finland, it is important to understand how water charges are calculated and what your rights are when a charge is based on an estimate or meter readings. This guide explains in plain language what meter-based billing means and what an estimated consumption implies in a tenancy. You will get practical advice on recording meter readings, documenting evidence and resolving disputes. The guide also notes when to take the matter to official channels and which evidence to gather before starting a complaint process.
How water billing works
Water charges can be billed either based on the building's water meter or as estimated shared costs. The lease agreement usually specifies whether a tenant pays by their own meter or shares costs by estimate. If a bill is estimated, the landlord must be able to show how the estimate was calculated and any reasons for changes. The basic rules for residential leases are set out in legislation.[1]
Common disputes about water charges
- Check the lease and the itemization, especially clauses mentioning rent or payment terms (rent).
- Record and note meter readings regularly and keep photos and record entries as evidence (record).
- Monitor repairs and leaks since repair issues can increase consumption unfairly (repair).
- Notify disagreements in writing and keep proof of sending and receipt (notice and form).
FAQ
- How can a water charge be based on an estimate rather than a meter?
- If a housing company or lease agreement provides for shared costs, water charges can be divided as estimated shares. The landlord must present the basis for the calculation.
- Can a tenant request meter reading verification?
- Yes. Tenants may request clarification of the bill and present meter readings as evidence and ask for the reading to be verified.
- Who should I contact if a disagreement is not resolved?
- Before legal steps, try negotiation; if needed, the matter can be taken to the Consumer Disputes Board or ultimately to court.[2]
How-To
- Check the lease and itemization (rent) to confirm how water charges are agreed to be collected.
- Take the meter reading immediately, note it and photograph the reading (record) and keep the evidence.
- Contact the landlord by phone or email and request an explanation of the bill calculation (contact).
- Send a written complaint and attach meter readings, receipts and photos (form).
- If unresolved, seek a decision from the Consumer Disputes Board or, if necessary, from a court (court).
Help and Support
- Finlex: Act on Residential Leases (481/1995)
- KKV: Guidance on consumer disputes and advice
- Oikeus.fi: Court services and guidance
