Tenant guide: keys & meter readings in Finland

When you move out of a rental home or take meter readings for billing, clear steps protect both tenant and landlord rights in Finland. This guide explains how to take accurate water, electricity and heating meter readings, how to document the readings, notify the landlord and return keys safely. The guide also covers reporting and time limits, the importance of evidence in disputes and practical tips for checking invoices. If an invoice or billing method appears incorrect, the guide explains how to proceed with clarification requests and which official authorities you can turn to.

What to measure and why

Meter readings directly affect billing: the water meter, electricity and often heating consumption are recorded either to the landlord according to the lease or directly to the distribution company. Always record the numeric value plus the meter identifier, time and date. Take photos showing the display to ensure later proof.

Key return and receipt

Return keys with a written receipt when possible. Arrange a meeting in advance, note the time and place of receipt and ask for a receipt for key return. If the lease contains handover terms, follow them and document your actions.

Documentation and evidence

Good documentation helps resolve disagreements: keep meter photos, messages to the landlord and payment receipts. Also note who received the keys and when.

• Take photos of the meter showing the number and meter identifier.
• Notify the meter readings in writing or by email and request confirmation from the recipient.
• Return keys as agreed and request a receipt or signature.

What to do if an invoice looks wrong

First, check your own meter readings and compare them to the values shown on the invoice. Request an explanation of the invoice calculation from the landlord and the allocation or estimation methods used. If you cannot reach agreement, you can turn to consumer advisory services or the Consumer Disputes Board before pursuing court action.^[2]

Legal framework

Housing relations in Finland are regulated, among other things, by legislation on residential leases, which defines parties' duties and responsibilities related to meters and billing.^[1] In disputes, negotiation and official advice are recommended first, and if necessary the matter can be brought to court.^[3]

FAQ

When should I report a meter reading?

Report meter readings in the manner and time agreed in the contract; often at the end of the tenancy or when requested by the landlord.

How do I prove I returned the keys?

Ask for a receipt of receipt, note the recipient's name and date, and keep email confirmations that verify the handover.

Who should I contact if the invoice is incorrect?

Contact the landlord first, then use consumer advisory services or the Consumer Disputes Board for advice and mediation.^[2]

How-To

1. Take the meter reading: record the number, meter identifier, date and time.
2. Take photos: photograph the meters with displays to secure evidence.
3. Notify the readings: send the readings in writing to the landlord or energy company and request confirmation.
4. Return keys: hand over the keys as agreed and ask for a receipt of receipt.
5. Seek help if needed: contact consumer advisory services or explore mediation options in disputes.

Key takeaways

• Always document meter readings and key handovers with photos and written messages.
• Return keys only after confirming the receipt or obtaining a signature.
• Respond promptly to invoices and be mindful of deadlines in disputes.

Help and Support

• Finlex: legislation and case law
• KKV: Consumer advisory and disputes
• Oikeus.fi: court and legal services

1. [1] Finlex: Act on Residential Leases (481/1995)
2. [2] KKV: Consumer Disputes Board and consumer advice
3. [3] Oikeus.fi: Court services and guidance