Tenant Guide: Disputing Incorrect Bills in Finland

Incorrect water, electricity or heating bills often cause concern for tenants in Finland. This article clearly explains how a tenant can check a bill, collect evidence and notify the landlord of an error, and when it is appropriate to make an official complaint to authorities or seek a legal remedy. Our advice includes practical steps, timelines and a sample letter to help you request correction or reimbursement. We also explain what the law^[1] says about tenancy and billing, and what rights and obligations both parties have in Finland. The aim is to help you act effectively while keeping documentation and protecting your rights. The guidance applies to both primary tenants and subtenants. Do not assume fault; collect information and seek advice in time. If needed, we also guide how to use the Consumer Disputes Board or get help from the KKV^[2].

Which bills can be disputed?

The most commonly disputed bills are those where the charge does not match meter readings, the billing period is incorrect, or the billed share is not based on the agreement. Always check the lease and the bill breakdown before contacting the landlord.

What documents should I collect?

• Evidence: Collect photos of meter readings and the bill breakdown.
• Evidence: Keep previous bills and contract attachments for comparison.
• Notice: Keep notices and responses to the landlord in writing.

Once you have evidence, you can ask the landlord for correction. A written request clarifies the claim and leaves a record for possible next steps. If the landlord does not respond or refuses to correct the error, next you should file an official complaint or contact advisory services.

Frequently Asked Questions

How do I know a bill is incorrect?

If amounts do not match meter readings, the contract terms, or past consumption, the bill may be incorrect. Always compare breakdowns and meters.

How do I notify the landlord about an error?

Notify the error in writing, describe the issue, attach evidence and request correction within a deadline.

Where can I complain if the landlord does not correct the error?

You can bring a complaint to the Consumer Disputes Board or take the matter to district court if you cannot resolve it by negotiation.^[3]

How to proceed

1. Notice: Check your lease and applicable law before making a complaint.
2. Evidence: Gather meter readings, photos and all related bills as evidence.
3. Notice: Send the landlord a written complaint describing the error and requesting correction within a deadline.
4. Payment: Request a corrected invoice or adjustment and check possible reimbursements or rent reductions.
5. Contact: If unresolved, contact consumer advisory services or the KKV and use the Consumer Disputes Board.
6. Court: As a last resort, consider taking the case to district court or seeking legal assistance.

Key takeaways

• Tip: Act promptly and note deadlines so you do not lose rights.
• Evidence: Good documentation increases the chance of a favorable outcome.
• Payment: Avoid paying disputed amounts until the matter is clarified unless required by law or a court.

Help and support

• Finlex — Legislation and translations
• KKV — Consumer guidance and information
• Oikeus.fi — Court services and guidance

1. [1] Finlex — Act on Residential Leases (481/1995)
2. [2] KKV — Competition and Consumer Authority
3. [3] Oikeus.fi — Courts and guidance