Tenant payments in Finland: internet, TV, parking

In many rental homes, monthly charges such as internet, cable TV and parking fees arise as questions. As a tenant in Finland it is important to understand which costs the tenancy agreement covers and which can be demanded separately. In this article we clearly explain how billing usually works, how meters and contract terms affect cost allocation, and what rights you have in disputes. We go through practical examples, steps to resolve disagreements and instructions on how to collect evidence and seek help from official bodies. The article is aimed particularly at tenants who want to ensure they are not billed incorrectly. We also address the difference between base rent and service charges and advise how to request itemized bills and what to do if the landlord wants to shift costs unlawfully. Finally we explain when to seek help from the Consumer Disputes Board or to pursue a remedy in district court.

General principles

The principle in Finland is that the tenancy agreement specifies what the landlord may charge the tenant. If the contract states that internet or TV is included in the rent, the charges are part of the rent. If the service is priced separately or requires its own contract, the tenant usually pays it themselves. Tenancy relationships are governed by housing laws and contract terms, such as the Act on Residential Leases.^[1]

Specific cases: internet, TV and parking

Internet and TV

In many housing companies there is a general broadband agreement or a shared antenna system, whereby costs can be distributed among shareholders or tenants according to the housing companys practices. If the lease requires the landlord to provide a connection, the lease determines whether the rent covers the service or whether the tenant must make their own contract. Always check the lease and any service agreements before making payments.

Parking

A separate fee may be charged for a parking space. If the lease does not mention parking, the landlord cannot automatically charge for parking without a separate agreement. Management of parking spaces may be the responsibility of the housing company or the landlord, so clarify who issues the bill and what it covers.

Billing, meters and evidence

If costs are shared based on usage, reliable meters or a clear billing basis are required. Without agreements or meters, disputes can easily arise. Keep all invoices, receipts and contract messages; they are important evidence in disputes.

FAQ

Who pays for internet in a rental apartment?

Responsibility is determined by the lease and service agreements; if internet is part of the rent, the rent covers it, otherwise the tenant pays for their own contract.

Can a landlord change the billing method afterwards?

A landlord usually cannot unilaterally change contract terms without the tenants consent; changes should be agreed in writing.

Where can I complain if a bill seems incorrect?

Start by discussing with the landlord; if needed, seek resolution from the Consumer Disputes Board or take the matter to district court depending on the situation.^[2]

How-To

1. Check your lease to see which services are included in the rent.
2. Request an itemized invoice and keep payment receipts as evidence.
3. Document dates, messages and contract terms if a dispute escalates.
4. Contact the landlord first and try to agree on corrections or refunds.
5. If no agreement is reached, consider filing a complaint with the Consumer Disputes Board or bringing the case to district court.^[3]

Help and support

• Act on Residential Leases (Finlex)
• Competition and Consumer Authority (KKV)
• Oikeus.fi – courts and services

1. [1] Finlex: Act on Residential Leases (481/1995)
2. [2] KKV: Consumer guidance and dispute resolution
3. [3] Oikeus.fi: District courts and judiciary information