Water Charge: Estimate or Meter – Tenants in Finland
Many tenants wonder who pays for water when a housing company or landlord uses estimates in billing or meter readings. In this guide I explain clearly the differences between estimate-based and meter-based billing, when a tenant has the right to request more accurate measurement and how disputes are handled in Finland. The advice also emphasizes documentation, contacting the landlord and official guidance. I cover how meters are read, how estimate-based bills are formed, what actual consumption means and how to complain step by step. Finally there are clear action steps for the tenant and information on where to seek help if disagreement continues. The guide also refers to the lease and residential tenancy legislation[1] and consumer guidance[2] so you know when to escalate the matter. Read the instructions carefully and save all bills and messages for later use.
How is the water charge calculated?
The water charge can be based on an estimate made by the housing company or landlord, or on the apartment's water meter reading. An estimate is often based on previous consumption data or apartment size, whereas the meter shows actual consumption. Estimates carry a risk of overbilling, but the functioning and reliability of meters must be checked. The lease may contain provisions on billing method, so read the contract carefully.
- Check the billing period and compare to previous periods.
- Record the apartment's meter reading and take photos before filing a complaint.
- Request a written explanation from the landlord if the bill differs from expectations.
Frequently Asked Questions
- Can a landlord bill based on an estimate?
- Yes, a landlord can base billing on an estimate if agreed or customary, but the tenant has the right to request a meter reading and an explanation in case of discrepancies.
- What should I do if the bill seems too high?
- Check the current meter reading, take photos and keep records of communications, send a written complaint to the landlord and request correction.
- Which authorities can I contact to resolve a dispute?
- Start by seeking advice from local consumer guidance and, if necessary, file a complaint with KKV or bring the matter to district court.
How-To
- Check the bill details and the meter reading.
- Compare the bill to previous readings and take photos of the meter as evidence.
- Send a written complaint to the landlord with copies of bills and photos and request correction.
- If unresolved, contact KKV or seek legal assistance as appropriate.
