Tenant rights during heating outages in Finland

If the heating fails during winter, many tenants wonder whether rent must still be paid and what rights they have in Finland. This article clearly explains the tenant's responsibilities and the landlord's duties, how to document the problem, when you can claim compensation, and how to proceed if a dispute arises. The content is based on housing legislation and practical advice, guiding step by step on contacting the landlord, claiming repairs, and possible dispute resolution. The article is aimed at tenants seeking concrete actions during a heating outage. I also explain when rent reduction or withholding may be justified, what documents to collect, and how to contact authorities or the consumer dispute board if necessary. Read on for concrete instructions and template requests.

Landlord obligations

The landlord's main obligation is to maintain the basic amenities of the dwelling, such as heating and water. This obligation is based on housing legislation and the terms of the lease ^[1]. The landlord must repair the defect within a reasonable time after being notified.

What the tenant should do

• Contact the landlord immediately in writing and report the heating problem and request an estimated repair schedule.
• Document the defect: take photos, record dates and temperatures, and keep messages and receipts.
• Request a written repair demand or proposed measures from the landlord and keep proof of communication.

Rent, reductions and compensation

Rent cannot generally be withheld unilaterally without a legal basis. If the dwelling is significantly impaired, the tenant may be entitled to a rent reduction or compensation for damages; these matters may require contract interpretation or legal resolution ^[1]. Before withholding rent, it is advisable to negotiate with the landlord and, if necessary, seek guidance from authorities or the consumer dispute body ^[3]. If the parties cannot agree, the matter can be brought to court for resolution ^[2].

Dispute resolution

First try to agree with the landlord in writing. If a settlement cannot be reached, you can turn to the consumer dispute board or bring the matter to district court, depending on the case and its nature ^[3][2]. In legal proceedings, clear evidence of communication, documents and possible damages is needed.

Frequently asked questions

Can the landlord charge rent if the heating is out?

Generally, the landlord is responsible for heating, and rent should not normally be charged when the dwelling cannot be used for living in the usual way. The tenant may demand a rent reduction or compensation, but cases vary individually.

Can I withhold rent on my own?

Withholding without a clear legal basis is risky. Before withholding, seek guidance and try to agree with the landlord or use official dispute resolution channels.

Which authorities can I contact?

If necessary, you can seek advice from authorities and use the consumer dispute board or bring the case to court depending on the situation.

How to act

1. Notify the landlord immediately in writing and request a repair schedule.
2. Gather evidence: photos, messages, temperature records and receipts.
3. Send a formal repair demand if needed and keep copies for yourself.
4. If you cannot reach an agreement, bring the evidence to the consumer dispute board or court.

Key takeaways

• The landlord is responsible for basic heating and repairs.
• Documentation and written communication are crucial in disputes.
• Seek guidance from authorities before withholding rent.

Help and support

• [1] Finlex — Act on Residential Leases (481/1995)
• [2] Oikeus.fi — Legal guidance and services
• [3] The Finnish Competition and Consumer Authority (KKV) — Consumer Disputes Board

1. [1] Finlex — Act on Residential Leases (481/1995)
2. [2] Oikeus.fi — Legal guidance and services
3. [3] The Finnish Competition and Consumer Authority (KKV) — Consumer Disputes Board