Tenant consumption bills and meters in Finland

For many tenants in Finland, everyday concerns include water, electricity and heating costs as well as reading meters and billing rules. This guide explains how a consumption statement is formed, what responsibilities a tenant has and how to spot errors or overcharges. You will get practical instructions for checking meter readings, the importance of documentation and the steps to take if you want to request a correction or clarification from the landlord. We also explain when to seek help from authorities or dispute a bill and which official sources to reference. Acting within deadlines is important; this guide reviews concrete measures from the tenants perspective. We use clear examples and show what meter data reveals about consumption, how allocation bills work and when compensation claims are justified. The guide also helps prepare for possible discussions with the landlord and gives tips on necessary record keeping.

How consumption statements are formed

A consumption statement may be based on direct meter readings or on an allocation agreed by the housing company or landlord. The law sets out the responsibilities of the tenant and landlord in a tenancy relationship, and billing must be transparent and justifiable ^[1]. Detailed breakdowns show the billing period, meter readings and any base charges.

Check steps

• Save meter readings and photos (photo)
• Compare readings with the billing period and past readings
• Review the bill breakdown, base charges and any credits
• Report any discrepancies to the landlord in writing

Liability issues

Liability depends on the tenancy agreement and whether meters are at the apartment or building level. Generally the landlord is responsible for equipment functionality and maintenance, while the tenant is responsible for reasonable use. If a bill is incorrect, first ask the landlord for a correction and present written evidence if needed ^[2].

What to do if a malfunction or ambiguity continues

If the landlord does not respond or the matter remains disputed, the next step is a written reminder and presenting a claim within the time limit. If the situation cannot be resolved, you can turn to consumer advice or the Consumer Disputes Board, and if necessary pursue a legal resolution in court ^[3]. Keep all documents and correspondence, as they are vital evidence.

Frequently asked questions

Can I refuse to pay an unclear consumption bill?

You cannot unilaterally refuse to pay, but you can pay the undisputed portion and contest the unclear charge in writing while requesting clarification and correction.

Who do I notify if the landlord does not respond to a repair request?

Primarily you can ask for advice from local consumer advice or the KKV, and if necessary bring the matter to the Consumer Disputes Board or district court.

What should I do if the meter shows an obvious error?

Notify the landlord immediately, take photos of the meter and request inspection or replacement of the meter with written confirmation of actions taken.

How-To

1. Record the current meter reading and take a photo of the meter
2. Note the bill breakdown and mark unclear items
3. Contact the landlord in writing and request an explanation
4. Request a meter inspection if you suspect a technical fault
5. If no correction is made, seek advice from KKV or consumer advice
6. As a last resort, contest the bill with the Consumer Disputes Board or take the matter to court

Key takeaways

• Keep meter readings and evidence well organized.
• Always ask the landlord for a written explanation for unclear bills.
• Pay undisputed amounts on time but contest unclear charges in writing.

Help and support

• Finlex: legislation and legal information
• Competition and Consumer Authority (KKV): consumer advice
• Oikeus.fi: court services and guidance

1. [1] Finlex: Act on Residential Leases (481/1995)
2. [2] KKV: Consumer advice and dispute guidance
3. [3] Oikeus.fi: Courts and legal services