Tenant consumption bills: common errors in Finland

As a tenant, it is important to be able to check water, electricity and heating consumption bills because billing errors can lead to extra charges or disputes. This guide covers common mistakes, how to read itemizations and meter readings, and what to do in unclear situations in Finland. You will get clear instructions for collecting documentation, contacting the landlord in writing, and filing a formal complaint, as well as tips for saving evidence. We also explain when to take the matter to the Consumer Disputes Board or district court and which legislation, such as the Residential Leases Act, you should review.^[1] The text provides concrete action steps from the tenant's perspective and helps you ensure bill accuracy.

How the consumption bill works

A consumption bill is based on meter readings, agreed unit prices and possible shared costs. Building managers or landlords may divide common costs among residents or bill individual meters. In Finland, there are laws and official guidelines related to tenancy and billing that you should consult if needed.^[1]

Common errors

• The bill lacks an itemization and shows only a total without basis.
• Meter readings do not match the building or your meter, which may indicate an incorrect reading.
• There are mistakes in reporting times or deadlines for readings.
• Repairs are charged to the tenant when another party is responsible.

How to check a bill

• Check the meter reading in the apartment and compare it to the reading on the bill.
• Compare recent bills and look for sudden spikes in consumption.
• Review the itemization: unit price and calculation basis should be clearly stated.
• Assess whether billed items relate to repairs or maintenance that are not the tenant's responsibility.
• Contact the landlord or housing company if you find discrepancies.

What to do if there is an error

If you suspect an error, act systematically: document meter readings and take photos, contact the landlord in writing and request an itemization and correction. If the landlord does not fix the error, you can file a written complaint, request a re-measurement or seek resolution from the Consumer Disputes Board or district court depending on the severity of the case.^[2]

• First contact the landlord verbally and then in writing so you have proof of contact.
• Prepare a clear written complaint and attach meter readings and receipts.
• Provide measurement results if necessary and obtain an independent inspection when possible.
• If the matter cannot be resolved, bring it to the Consumer Disputes Board or the district court.^[2]

FAQ

How quickly should I act if a bill is wrong?

Act immediately: save meter readings, contact the landlord and send a written notice as soon as possible.

Can the landlord charge me for repairs?

It depends on responsibility and the lease; generally repairs due to normal wear or building responsibility are not charged to the tenant.

Where can I complain if I cannot reach an agreement?

You can take the matter to the Consumer Disputes Board or pursue a legal remedy in district court depending on the case scope.^[2]

How-To

1. Check the apartment's meter reading and take a photo of the meter.
2. Compare the meter reading with the readings and itemizations on the bill.
3. Contact the landlord and request a written explanation or correction.
4. File a written complaint and attach your evidence.
5. If unresolved, bring the case to the Consumer Disputes Board or district court.^[2]

Key takeaways

• Always document meter readings and receipts from a single source.
• Ensure the bill itemization shows unit prices and calculation bases.
• Contact the landlord in writing before escalating the matter.

Help and support

• [1] Finlex: Residential Leases Act (481/1995)
• [2] Oikeus.fi: Guidance and legal services
• [3] Competition and Consumer Authority (KKV): Consumer advice

1. [1] Finlex: Residential Leases Act (481/1995)
2. [2] Oikeus.fi: Guidance and legal services
3. [3] Competition and Consumer Authority (KKV)